Your privacy matters to us at Xtra Pixl. We are committed to protecting your personal information and ensuring that you feel confident and secure when using our services. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you engage with Xtra Pixl, we may collect:

  • Contact details: Name, email, phone number, and business address.
  • Payment information: Billing details, transaction records, and payment preferences.
  • Service usage data: Dates and times of interactions, IP addresses, project files, and communications with our team.
  • Project-related content: Any files, design assets, or data you share for the completion of your project.

We do not track your browsing activity outside our platform or collect unnecessary personal data.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our services.
  • Process payments and verify transactions.
  • Communicate project updates, billing reminders, and important notices.
  • Maintain security, prevent fraud, and ensure compliance with our Terms & Conditions.
  • Send service-related updates or offers (you can opt out anytime).

3. Sharing Your Information

We do not sell or rent your personal data. We only share it when:

  • Required by law or legal process.
  • Necessary to protect our rights, property, or safety.
  • Needed to deliver services via trusted third-party providers (e.g., payment processors), under strict confidentiality agreements.

4. Data Security & Retention

  • We use secure servers, encryption, and access controls to protect your data.
  • Account data is retained only as long as necessary to fulfill services, meet legal requirements, or resolve disputes.
  • If you close your account, we delete personal data within 12 months, except where retention is legally required.

5. Your Rights

You may:

  • Request a copy of your stored personal data.
  • Correct or update your information.
  • Request deletion of your account data (subject to legal obligations).

6. Policy Updates

We may update this Privacy Policy to reflect service or legal changes. Updates will be posted on our website 30 days before they take effect.