Xtra Pixl, we believe in transparency and smooth operations. To ensure uninterrupted service, clients are required to keep their accounts up to date at all times.

New Accounts & Payments

  • All new accounts must be paid in full before services are activated.
  • Please include your Invoice or Project ID with your payment.
  • Payments can be made via Credit Card, Bank Transfer, or Approved Payment Methods.

Billing Procedures

Credit Card Payments:

  • Your card will be charged on the day your account is set up.
  • Renewals are charged in the first week of your renewal month.
  • If payment fails, you will be notified via email and given 7 days to clear the dues before service suspension.

Bank Transfer, Cheques, or Other Methods:

  • Payment must be received 15 days before your renewal date.
  • Services will be discontinued if payment is not received 7 days before renewal.

Receipts

  • Digital receipts are issued immediately upon account setup.
  • Hard copies are available on request from our billing department.

Cancellations & Transfers

  • Requests must be submitted at least 7 days prior to your renewal date.
  • Expired or suspended domains/hosting can be restored within 30 days of clearing outstanding payments.

Refund Policy

  • 15-Day Money-Back Guarantee applies (excluding domain charges & setup costs).
  • Refunds are processed via bank transfer or cheque only.
  • No partial refunds are available after 15 days of service.

📩 For billing questions, contact us at sales@xtrapixl.com